1st Game Terms & Conditions

1 General Terms & Conditions

By accessing 1stgame.bio (the "Platform") and using any of its services, you are deemed to have fully accepted these terms and conditions. The Platform is an online gaming service providing registered users with slots, Live Casino, Sports Betting, and other gaming entertainment.

These terms and conditions apply to users in Bangladesh and other regions where online gaming is permitted by law. If you do not agree to these terms, please refrain from using the Platform.

• This platform is intended for adults aged 18 and above only.
• 1st Game reserves the right to update these terms and conditions at any time.
• Updated terms and conditions take effect as soon as they are published on the site.
• Visit this page regularly to stay up to date with the latest changes.

2 Account Registration & Eligibility

Opening an account with 1st Game requires meeting certain basic eligibility criteria. Each user may register only one account. Attempting to create multiple accounts may result in all accounts being suspended and any deposited funds being forfeited.

Accurate and complete information must be provided at the time of registration. 1st Game reserves the right to close any account created with false information. A national ID or passport may be required for identity verification (KYC).

• You must be 18 years of age or older.
• Accounts must be operated in your own name and using your own payment method.
• Operating multiple accounts from the same device or IP address is strictly prohibited.
• Your account password and login credentials must be kept confidential at all times.
• Accounts are non-transferable and must not be shared with or used by third parties.
• 1st Game may temporarily or permanently suspend any account found engaging in suspicious activity.

3 Deposit, Withdrawal & Payment Policy

1st Game supports deposits and withdrawals via bKash, Nagad, Rocket, and other popular mobile banking methods. All financial transactions are secured with SSL encryption.

Account verification must be completed before a withdrawal can be processed. Withdrawal requests cannot be handled without verified account status. 1st Game may request additional verification for any withdrawal.

• Minimum deposit: BDT 200.
• Withdrawals will be processed only to the same payment method used for the original deposit.
• Standard withdrawal processing time: 15 minutes to 24 hours.
• VIP members receive the fastest withdrawals on a priority basis.
• No hidden charges — though your mobile operator's own fees may apply.
• Any transaction suspected of money laundering or fraud will be suspended and investigated.

4 Bonus & Promotion Terms

1st Game offers a variety of bonuses and promotional offers. Each offer has its own terms and wagering requirements. Please read the relevant conditions carefully before claiming any bonus.

The welcome bonus is available to new members only and can be claimed once with the first deposit. If a promotional code is used, it must be applied before the deposit is made.

• Bonus wagering requirements are typically 20x to 30x the bonus amount.
• All bonuses have an expiry date — any unused bonus will be forfeited once it expires.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Any account found to be abusing or manipulating bonuses will be permanently closed.
• 1st Game reserves the right to modify or cancel any promotion at any time.
• The maximum withdrawal limit from free spin bonuses may be subject to specific terms and conditions.

5 Gaming Rules & Fair Play Policy

Every game on 1st Game operates using internationally recognised RNG (Random Number Generator) technology, ensuring that all outcomes are completely random and impartial.

Any user found attempting to manipulate the gaming system through hacking, exploitation, or any other unethical means will have their account immediately closed and deposited funds may be forfeited.

• Any winnings obtained by exploiting software bugs or glitches will be voided.
• Misconduct toward other players or dealers in live games is strictly prohibited.
• Participating in the same game through multiple accounts or engaging in arbitrage betting is strictly prohibited.
• 1st Game reserves the right to reclaim any payment made in error due to a technical fault.
• Exploiting match-fixing opportunities in Sports Betting is strictly prohibited.

6 Responsible Gaming Policy

1st Game takes responsible gaming seriously. Gaming should be a form of entertainment — not a source of income or an escape from stress. We encourage all our users to maintain healthy, controlled gaming habits.

Users can activate deposit limits, loss limits, session limits, and Self-Exclusion on their accounts. If needed, contact the support team to temporarily or permanently close your account.

• Allowing anyone under the age of 18 to use the platform is strictly prohibited.
• Avoid placing bets beyond your means.
• Set a daily budget and stick to it.
• Do not prioritise gaming over your social or family responsibilities.
• If you're experiencing any issues, please contact Responsible Play View page.

7 Privacy & Data Protection

1st Game places the highest priority on protecting your personal information. Your name, address, phone number, and financial details are stored under strict security measures. Your personal data is never sold or shared with third parties.

We only collect the information that is strictly necessary — and it is used solely to improve our service quality and meet legal obligations. To learn more, please visit our Privacy Policy Visit the page.

• All data is protected through SSL/TLS encryption.
• Payment information is never shared with any third party.
• User information is not disclosed to authorities without a legal order.
• Users can view and update their personal information at any time.

8 Account Closure & Limitation of Liability

1st Game reserves the right to close, suspend, or restrict any account without prior notice in the following circumstances: violation of these terms and conditions, fraudulent or deceptive activity, suspected money laundering, or receipt of a legal order.

1st Game shall not be held liable for losses arising from technical issues, network outages, or third-party software failures. That said, we are fully committed to paying out all confirmed winnings honestly.

• Any verified balance remaining after account closure will be refunded.
• In any bonus-related dispute, the decision of 1st Game is final.
• In the event of a legal dispute, the rules of the Platform's licensing authority shall apply.
• Users may request voluntary account closure by contacting our support team.

9 Contact & Dispute Resolution

For any complaints or disputes, please contact our support team via live chat in the first instance. Most issues are resolved within 24 hours.

If your issue is not resolved through our support team, you may submit a formal complaint. 1st Game takes every complaint seriously and works to resolve each one impartially.